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How to search for products?
Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.
How are shipping costs calculated?
Shipping costs are calculated based on the shipping method (air, sea or land) and product weight/volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly
What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
What is Giftii's Shipping Time?
The delivery time depends on the original location of the product and the final destination. It might take several days or a couple of weeks. Most products have various shipping methods available. Your tracking id will be mailed to your inbox.
However, here’s what you can expect from shipping:
UK 7-10 Business Days
EU 7-10 Business Days
US 7-10 Business Days
South America 10-15 Business Days estimate
Asia 10-15 Business Days estimate
Africa 10-15 Business Days estimate
Australia & New Zealand 10-15 Business Days estimate
*Shipping time may vary depending on other factors.
When do you process my order?
In most cases, we ship the day of purchase. If you place your order after 1 pm CST or on the weekend, your order will ship the next business day.
Where are you located?
We are located in the center of Europe, in Asia.
What if I receive a defective product?
If a product received has manufacturing defects, buyers are entitled to request a product replacement within 14 days of receiving the item. If the case is deemed valid, we will cover related costs to deliver a replacement. Please be aware to send a photo of the damage within 24 hours after delivery to email@example.com, otherwise, we can't accept the refund.
How do I set up a return if I receive a defective product?
As we offer a 30-day guarantee on ALL our products (except personalized products) we assist you with the product. Our dedicated staff offer customer support 24 Hours a Day, 7 Days a week. Please email firstname.lastname@example.org
If a product was received damaged please follow these instructions:
Returns within the US must be sent within 14 days upon arrival and in original purchase condition - unworn, in original packaging
Returns outside the US must be sent within 14 days upon arrival and in original purchase condition
We won’t refund your original or return postage costs
Please be aware to send a photo of the damage within 24 hours after delivery to email@example.com, otherwise, we can't accept the refund request.
Email us at: firstname.lastname@example.org so we can get started on the return or exchange process.
What forms of payment are accepted?
We accept PayPal, and the following Credit Cards: Visa, MasterCard, American Express and Discover.
We are GDPR compliant. GDPR came into effect on May 25th, 2018, and we at Giftii.com are hard at work to ensure that our systems are fully compliant with key data protection principles highlighted in the GDPR.
We absolutely do not have access to your credit card information, and only in situations when the transaction is suspicious (attempt to pay with two different credit cards, billing address is different from shipping address), we will require your identification for verification purposes.
Sometimes it is even required to call your billing number to verify that all information on your transaction is correct. After your payment had been verified, we will destroy your IDs information and will not store them anywhere.
We accept credit card details via email (all credit card details supplied will be destroyed once the payment has been processed).